Terms & Conditions
We aim to be as transparent as possible with all our customers, so we would like to highlight clause 8, which outlines the liability of Eddy Leasing Limited and our Partners to you, particularly where it may be limited.
- **These Terms**
1.1 **What These Terms Cover.**
These are the terms and conditions (Terms) under which we, on behalf of our Partners, agree to provide Transport Services to you and supply Booking Services to you as a Private Customer.
1.2 **Why You Should Read These Terms.**
Please read these Terms carefully before you submit your booking to Eddy Leasing Limited trading as Eddyvanman.com or Eddy Van Man. These Terms explain who Eddy Leasing Limited is, our Booking Services, the Transport Services provided by our Partners, the contract between you and Eddy Leasing Limited, and the contract between you and our Partners.
1.3 **Definitions Used In These Terms.**
- **Additional Domestic:** Domestic Transport Services provided within the United Kingdom, including ferry or water crossings.
- **Eddy Leasing Limited/Our/Us/We:** Refers to Eddy Leasing Limited, eddyvanman.com and Eddy Van Man with further details outlined in clause 2.1. Eddy Van Man and eddyvanman.com are trading names of Eddy Leasing Limited.
- **Eddy Leasing Limited Quote / estimate:** The quote / estimate provided to you by Eddy Leasing Limited as per clause 2.5.1, along with any additional charges specified in clause 2.5.4.
- **Eddy Leasing Limited Site:** Our website, located at eddyvanman.com.
- **Booking:** The acceptance of your Booking Request by Eddyvanman.com.
- **Booking Request:** The request for Transport Services created by completing and submitting a Booking Request Form.
- **Booking Request Form:** The listing process on the eddyvanman.com Site which you will complete and submit to provide us with the necessary information to generate your Eddyvanman.com quote or estimate.
- **Booking Services:** Our provision of our website and booking technology, connecting you to our Partners and enabling you to book Transport Services.
- **Comprehensive Inventory List:** A complete list of all items and inventory to be transported by us or our Partners.
- **Contract:** A binding agreement formed between you and us (in our own capacity) for the provision of the Booking Services and us on behalf of our Partner for the Transport Services, once we accept your Booking Request, provide you with an Eddyvanman.com Quote or estimate, and you confirm your intention to proceed with a Price or estimate Option.
- **Customer Care Team:** Our dedicated Customer Care Team, details of which can be found in clause 2.2.
- **Domestic:** Domestic Transport Services provided within the United Kingdom, excluding any travel that involves crossing water (including ferry crossings).
- **Edit:** An edit refers to any amendment, change, or exclusion of the chosen service related to the delivery of the Transport Services, including but not limited to dates, timeslots, contact details, addresses (Collection and Delivery), floor or level, items to be delivered, items to be collected, item dimensions and details, or special instructions.
- **Job Sheet:** The document provided as confirmation that the Transport Services were completed and that the Services were provided to a satisfactory standard.
- **Partner/Partners:** Transport providers who agree to provide the Transport Services to you under the terms of the Contract and for whom Eddy Leasing Limited acts as an agent.
- **Price:** The amount payable by you to us (on behalf of our Partner) for the Transport Services based on acceptance of a specific Price Option, along with any agreed amendments.
- **Price Options:** The Estimate Options provided to you in accordance with clause 2.5.1.
- **Private Customer:** You are a Private Customer if you are an individual entering into an agreement for the provision of the Services, primarily for personal use and not for business purposes.
- **Services:** The Transport Services or the Booking Service, as applicable.
- **Transport Services:** The services provided by our Partners for transporting your goods by road.
- **Urgent Booking:** A Booking made with less than forty-eight hours’ notice.
- **Van Size:** Refers to the option on the Booking Request Form for selecting the size of van required to transport your goods based on your calculations, in addition to a Comprehensive Inventory List.
- **Volume Size:** Refers to the option on the Booking Request Form that allows you to specify the volume of goods to be transported, in cubic meters or cubic feet, in addition to a Comprehensive Inventory List.
A reference to writing or written includes email, live chat, and post.
- **Information About And How To Contact Eddy Leasing Limited**
2.1 **Who We Are.**
We are Eddy Leasing Limited, a company registered in England and Wales. Our company registration number is 13399666, and our registered office is 56 Shaftsbury Close, Nailsea, BS48 2QJ. Our registered VAT number is GB 431352627.
2.2 **How To Contact Us.**
You can reach our Customer Care Team by:
- Telephone: 01275 261017 or 07742791139
- Post: Eddy Leasing Limited, 56 Shaftsbury Close, Nailsea, BS48 2QJ - Email: eddy@eddyvanman.com
- Visiting eddyvanman.com
2.3 **How Eddy Leasing Limited Will Contact You.**
If we need to contact you, we will do so by telephone, in writing to the email or postal address provided on your Booking Request Form, by text message, or via WhatsApp to the mobile number you provided.
2.4 **Private Customers.**
As a Private Customer, when you enter into a Contract with Eddy Leasing Limited, it will be based on our role as the Partner’s agent for contracting Transport Services. This means we are not responsible for providing the Transport Services and have no liability for them. Eddy Leasing Limited is entitled and authorised by our Partners to enter into this Contract on their behalf and arrange the Transport Services as their agent. This Contract outlines the terms between you and the Partner. For acting as an agent, we retain the difference between the Price paid by you and the price charged by the Partner.
You acknowledge and accept that Eddy Leasing Limited does not provide Transport Services directly to Private Customers and that by offering a Booking Service to connect you to Partners, we are merely acting as an agent (and intermediary) between you and our Partner.
2.5 **The Eddy Leasing Limited Quote or estimate.**
As part of the Booking Service, Eddy Leasing Limited will provide you with an estimated Price. The final price may vary depending on how much is loaded into the van and any complications loading and unloading at the other end.
Eddy Leasing Limited will accept amendments up to forty-eight hours before the Transport Services are needed; however, you may incur additional charges for such changes. If, upon arrival at the address you provided, the Partner cannot access the premises and you are unreachable by telephone (using the number you provided), the Partner may, at their discretion, cease provision of the Transport Services and/or cancel them if access is not gained within 15 minutes. In this case, you will not be entitled to a refund, and any outstanding sums for Services not yet paid will become immediately due.
For amendments made less than forty-eight hours before the Transport Services are required and that we can accommodate, you will incur additional charges.
If our Partner arrives at the final delivery destination and cannot deliver the goods within thirty minutes, Eddy Leasing Limited or our Partners shall be entitled to charge a storage fee of £20 per day. If the goods remain in our possession after ninety days, we may sell them or handle them as we see fit.
Additional charges may apply if the Transport Services booked differ upon the Partner's arrival. If the Transport Services required are significantly different from those in the Booking Request Form, the Partner may terminate the Contract.
Fees or taxes payable to any government agencies (if moving goods abroad), customs duties, or port storage charges are not included in your quote. Neither Eddy Leasing Limited nor the Partner is responsible for such costs.
Any additional charges incurred under these Terms, if not already paid, shall be due five days from the date the Transport Services were provided.
If you have questions or wish to discuss any additional charges mentioned, please contact our Customer Care team.
2.6 **If Eddy Leasing Limited Does Not Accept Your Booking Request.**
If Eddy Leasing Limited cannot find a Partner to undertake the Transport Services or if a Partner decides not to accept your Booking Request, you will be notified as soon as possible in writing or by telephone. As part of the Booking Service, Eddy Leasing Limited will make reasonable efforts to find another Partner to undertake the Transport Services on your behalf. Acceptance of your Booking Request is at the discretion of Eddy Leasing Limited and/or its Partner.
- **Services and Our Contract With You**
3.1 **Your Booking.**
As part of the Booking Services, Eddy Leasing Limited will provide you with Price Options based on your requirements as stated in the Booking Request Form. The information you provide is used to generate the Price Options; any alterations may affect the Price. Accepting a particular Price Option that suits your needs and providing Eddy Leasing Limited with your payment details creates a contract between you, Eddy Leasing Limited, and our Partner (Contract) and grants us the authority to confirm to the relevant Partner that you have accepted the Price Option and they will undertake the Transport Services for you at the agreed Price.
3.2 **Services.**
The Partner will arrive at the address you provided on the agreed date in your Booking or any subsequent date and time notified by you to us, and we confirm their acceptance of that change. Please note that any proposed changes to the date and time of the Transport Services may result in a change to the Price, which will be communicated to you before the Services are provided.
The Partner will load and deliver only the goods specified in the Comprehensive Inventory List. Neither Eddy Leasing Limited nor the Partner is liable for goods loaded that were not included in your Comprehensive Inventory List or for miscalculations regarding Volume Size or Van Size on your Booking Request Form.
If you wish to make any changes to the Booking, including on the day of the Transport Services, all payments must be made to the partner on completion. In accordance with Clause 6.1. Our Partners are authorised to accept payments directly.
The Partner will deliver your goods in the same condition they were in when packed or made ready for transport. If the Partner fails under this clause, please see clause 8 for information on liability for loss or damage. If you reasonably believe that damage to your goods was caused by the Partner, written notification with evidence of the damage must be provided within seven days of completion of the Transport Services. Outside this timeframe, neither Eddy Leasing Limited nor the Partner is liable. Our liability and that of our Partner is determined in accordance with clause 8(e).
The Price Options will include moving costs, driver costs, and fuel unless stated otherwise. Please review the edyvanman.com site. or contact our Customer Care Team for details of additional services and pricing.
Eddy Leasing Limited reserves the right for environmental reasons to deliver goods in a van containing other customers goods to pool resources and limit pollution.
Any estimated delivery times or live tracking information provided by Eddy Leasing Limited or a Partner is for guidance only and should not be relied upon.
3.3 **Services Eddy Leasing Limited Does Not Provide.**
Eddy Leasing Limited will not do anything that could endanger our Partners. For instance, our Partners will not enter premises unless properly lit, floored, and with safe access.
To adhere to permits and insurance, Partners will not transport animals or people unless agreed in writing by Eddy Leasing Limited prior to your Booking Request being accepted.
Partners will not undertake any tasks for which they lack the necessary qualifications.
Partners will not transport illegal, stolen, or dangerous goods, including items that present potential danger to our vehicles or staff, or require special knowledge or equipment for transport. They reserve the right to destroy, dispose of, and charge you for any costs incurred if they transport such goods without their knowledge, and will report them to the relevant authorities as required.
Partners will only transport goods requiring special licences or permissions if you provide all necessary documentation. Advance warning and written agreement are required to transport such goods. Neither Eddy Leasing Limited nor its Partners will accept liability for loss or damage to these goods, and you will be liable for any loss suffered by Eddy Leasing Limited or the Partners for transporting such goods without prior written agreement. You will indemnify Eddy Leasing Limited fully for any charges, expenses, damages, or penalties claimed against us or our Partners. Eddy Leasing Limited or its Partners may, at our/the Partner’s sole discretion, destroy or dispose of such goods, and you will be liable for any associated costs.
Neither Eddy Leasing Limited nor its Partners will store goods other than as stated in clause 8.8 and clause 10 unless previously agreed in writing at the time of Booking or subsequently agreed by Eddy Leasing Limited. Additional charges apply for storage, varying by duration.
Partners will not dismantle or assemble furniture unless previously agreed in writing at the time of Booking or subsequently agreed by Eddy Leasing Limited.
Partners will not disconnect, reconnect, dismantle, or reassemble appliances, fixtures, fittings, or equipment unless previously agreed in writing at the time of Booking or subsequently agreed by Eddy Leasing Limited.
Partners will not take up or lay carpet or other floor coverings.
Partners will not move planters or large outdoor pots unless agreed in writing at the time of Booking or subsequently agreed by Eddy Leasing Limited.
Partners will not move aerials or satellite dishes unless agreed in writing at the time of Booking or subsequently agreed by Eddy Leasing Limited.
For clarity, our Partners are not obligated to provide Services for more than 9 hours per day. It is at their discretion to do so, ensuring the safety and well-being of their staff and compliance with applicable legislation.
3.4 **Additional Services.**
For further details and to book additional services, please visit the eddyvanman.com Site or contact our Customer Care team at eddyvanman.com. If you book additional services, they will be covered by these Terms.
3.5 **The Service Provider.**
The Services will be provided by one of the Partners. The Partners are approved by our dedicated Partner management team and assessed by Eddy Leasing Limited for suitability and eligibility.
- The Partner or operatives or Eddy Leasing Limited reserve the right to say when the weight limit of the van has been reached. In most cases the total weight limit is 3.5tons which normally means 1 ton of weight can be loaded into the van after which the van would be overweight and illegal to drive. This means that although the Customer might have booked a full van load it might not be possible to load all the items into the van especially if they are very heavy.
- **Services Outside of the United Kingdom**
5.1 In addition to all other applicable terms, you must adhere to the provisions of this clause 5.
5.2 You must, at your own expense, obtain all necessary documents, permits, permissions, licences, and customs documents required for us to carry out the Transport Services needed.
5.3 Eddy Leasing Limited’s Partners will not transport any goods that require a special licence or government permissions for export and/or import. Please refer to clause 8, especially clause 8.4, for limitations on liability.
5.4 The Eddy Leasing Limited Quote will include an estimated time for transit. Times may vary while goods are being transported. Eddy Leasing Limited will keep you informed of any significant changes but will not be liable for any loss or damage resulting from delays in transit times unless they are due to Eddy Leasing Limited or the Partner’s negligence.
- **Customer Obligations**
6.1 By entering into the Contract, you must comply with the following obligations. If you fail to meet these obligations, neither Eddy Leasing Limited nor the Partner is liable for any losses incurred.
- You must ensure that all transported goods belong to you and that you have permission to transport them if anyone else has a legal interest in those goods.
- You must provide Eddy Leasing Limited with your current phone number and email address. If these details change, you must inform us immediately. Accurate addresses for pickup and delivery locations are mandatory.
- You are responsible for making suitable parking arrangements for the Partner’s vehicles at your own expense. This includes, but is not limited to, suspended bays, parking permits, width restrictions, and parking distances from your premises. You will fully indemnify the Partner for any fines or penalties incurred due to your failure to make these arrangements.
- Inform Eddy Leasing Limited in advance of the number of floors at both the pickup and delivery locations and whether service lifts are available.
- Accessibility information for both pickup and delivery locations is mandatory at the time of Booking. This includes information such as attic conversions, spiral staircases, and the widths of doors and windows.
- You must be present or represented during the collection, loading, unloading, and delivery of your goods.
- Upon delivery, the Partner will ask you to sign the Job Sheet document to say delivery has been made. Or provide you with a Job Sheet detailing the goods collected, transported, and delivered. You will be required to sign the Job Sheet to confirm that the Transport Services were provided satisfactorily.
- Fridge freezers must be defrosted (Eddy Leasing Limited and its Partners are not liable for their contents), and all other appliances must be completely dry with no residual fluid.
- All furniture must be empty unless an additional packing service has been booked.
- An accurate list of goods for transportation is required (Comprehensive Inventory List). Amendments can be made, but additional charges may apply as per clause 3.4. If you choose the Van Size or Volume Size option when making your Booking, and the goods exceed the agreed Volume Size or Van Size, additional costs will apply.
- All goods must be suitably packed before the Partner arrives. A full packing service is available at an additional cost. Please visit the eddyvanman.com Site or contact our Customer Care Team for details of the additional costs.
- When completing the booking online you will be asked to pay a £50 deposit and then the remaining balance is paid on completion to the Partner. Payment of the £50 deposit is made directly to Eddy Leasing Limited acting as an agent on behalf of the Partner for the Transport Services.
- You can request copy invoices from Eddy Leasing Limited.
- **Cancellation & Postponement**
7.1 **Consumer's Statutory Cancellation Right.**
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to service contracts for the transport of goods on a specific date or time frame for performance.
7.2 **Postponement & Cancellation by the Customer.**
If you wish to postpone or cancel the Contract, please notify us in writing as soon as possible. If you cancel by telephone, we will send you a confirmation of the cancellation in writing. All postponement and cancellation charges are as follows:
**Domestic**
- If a Domestic Service is booked and Eddy Leasing Limited receives notice in writing or by telephone more than forty-eight hours before the Transport Services are scheduled, there will be no charge.
- If a Domestic Service is booked and Eddy Leasing Limited receives notice in writing or by telephone less than forty-eight hours before the Transport Services are scheduled, you will incur a charge equal to 50% of the Price.
- If you cancel the Domestic Service less than twenty-four hours before the Transport Services are scheduled, you will be charged the full Price. If you paid in full at the time of Booking, you will not be entitled to a refund.
7.3 **Cancellation by Eddy Leasing Limited and its Partners.**
If you breach any term of this Contract, Eddy Leasing Limited and its Partner are entitled to terminate the Contract.
If the Partner is unable to perform the Transport Services agreed upon Booking (or if we cannot find a suitable Partner to undertake the Transport Services), whether due to their own fault or circumstances beyond our control, Eddy Leasing Limited will notify you as soon as possible in writing or by telephone.
If you make a Booking, Eddy Leasing Limited will use reasonable efforts to find an available Partner as soon as possible. If Eddy Leasing Limited is unable to do so, we are not in breach of the Contract, and you will be entitled to a full refund.
7.4 **Refunds:**
If Eddy Leasing Limited or its Partner cancels the Contract in accordance with clause 7.3.1, you will not be entitled to a refund. If Eddy Leasing Limited or its Partner cancels the Contract in accordance with clause 7.3.2 or 7.3.3, you are entitled to a full refund.
If you cancel the Contract following clauses 7.2.1, 7.2.2, or 7.2.4, any refund due to you will be processed within five working days of our Customer Care Team receiving your written request for a refund. Eddy Leasing Limited requires confirmation of your bank account details within five days of submitting your request via email. The request must be submitted no later than seven days after you sent notification of the cancellation of the Contract.
- **Liability for Loss or Damage**
8.1 Eddy Leasing Limited shall not be liable to you for any loss or damage to your goods or premises or any other loss suffered by you arising from the Contract.
8.2 Subject to clause 8.3, the Partner will be liable for any loss or damage to your premises and goods, provided you provide satisfactory evidence that the damage or loss was caused by the Partner and not by you or a third party. Their liability to you is limited as follows:
- If the Partner damages premises or property other than the goods they are contracted to transport due to their negligence or breach of contract, they are only liable for repairing the damaged area.
- The Partner is not liable for any damage caused to any premises or goods if you disregard the advice of Eddy Leasing Limited or the Partner regarding the Services.
- You must notify us by email or telephone as soon as you become aware of any damage caused to your premises or goods during collection, transportation, or delivery, and no later than seven days from the date of delivery.
8.3 Neither Eddy Leasing Limited nor its Partners are liable for:
- Damage caused as a result of your actions and/or breach of these Terms;
- Perishable items, including but not limited to food and drink;
- Damage caused by moths, vermin, or any other infestation;
- Damage caused by fire, beyond any insurance coverage;
- Damage to any furniture packed and/or unpacked by you or a third party;
- Normal wear and tear;
- Goods loaded and/or unloaded against the advice of Eddy Leasing Limited or the Partners;
- Damage to any goods or premises not caused by us or the Partners;
- Damage to goods or premises caused by you or a third party during packing, loading, or unloading;
- Eddy Leasing Limited’s Partners do not transport live animals or plants unless agreed and arranged appropriately at the time of booking. Eddy Leasing Limited’s Partner is not liable for harm caused to live animals or plants transported with or without our knowledge;
- Damage to your electrical goods (unless you can provide evidence that such damage was due to the Partner’s negligence);
- Loss incurred if any of your goods were already damaged or had an inherent defect;
- Damage to fragile or susceptible items, including but not limited to breakage, internal spoilage, leakage, or malfunction;
- Damage to collections or documentation, including but not limited to stamps, coins, gemstones, share certificates, and property deeds;
- Personal items, including but not limited to jewellery, handbags, clothing, and hats, unless properly packed and included in the Comprehensive Inventory List;
- Any business loss if you are a Private Customer;
- Loss or damage occurring after the goods have been delivered to you or your representative;
- Loss or damage not caused by us or our Partners, employees, subcontractors, or agents;
- Loss that is not reasonably foreseeable; or
- Damage to goods held by us or our Partners in accordance with clause 8.9 and clause 10.
If you decide to assist the Partner with moving, packing, loading, or unloading any goods, or travel with the Partner in a vehicle, you do so at your own risk, and neither the Partner nor Eddy Leasing Limited will be liable for any loss or damage incurred as a result of such actions.
8.4 The Partner’s total liability to you for all claims related to the Contract is limited to £40,000 (forty thousand pounds).
8.5 **Transit Outside of the United Kingdom.**
If you require Services outside of the United Kingdom, in addition to the liability provisions in clauses 8.1 to 8.4 (inclusive), neither Eddy Leasing Limited nor its Partners are liable for any goods confiscated, seized, removed, or damaged by customs authorities or any other government agency unless such damage, confiscation, seizure, or removal was due to the Partner’s negligence or breach of contract.
8.6 **Events Outside of Our Control.**
Neither Eddy Leasing Limited nor its Partners are liable for any damage or loss if any of the following occur:
- Acts of God, including but not limited to floods, droughts, earthquakes, or other natural disasters;
- Epidemics or pandemics;
- Acts of war, threats or preparations for war, riots, nuclear or chemical containment, changes in law or actions taken by a government or public authority, building collapses, fires, explosions, or accidents, and any labor or trade disputes, strikes, industrial actions, or lockouts;
- Delays in transit;
- Any events that can reasonably be considered outside of our control.
8.7 Neither we nor our Partners will exclude our liability for death or personal injury caused by our or the Partner’s negligence, fraudulent misrepresentation, or any liability that cannot be limited or excluded under the laws of England and Wales.
8.8 None of our employees or subcontractors, other than the Partner who provided the Transport Services, are independently liable for any loss, damage, misdelivery, errors, or omissions under the Contract.
8.9 **Delays in Transit**
If there is a delay in transit or if Eddy Leasing Limited’s Partner cannot deliver your goods for reasons not caused by their negligence or breach of Contract, they may store them. You may, at Eddy Leasing Limited’s discretion, be liable for any storage and redelivery costs.
Eddy Leasing Limited will provide you with an estimated time for collection and delivery based on the information in our possession. Times may vary due to events outside our control. Neither we nor our Partner will be liable for any loss suffered by you as a result of this.
- **Insurance and Basic Compensation Cover**
9.1 Basic Compensation Cover is included in the Price. This provides:
- Coverage up to a limit of £50,000 for fire and full theft (full theft is defined as the theft of all of your goods that our Partners are transporting); and
- Coverage for up to a limit of £100 per individual item for all other damage.
9.2 You must not take or fail to take any action or allow anything to happen that would invalidate a claim under the Basic Compensation Cover and/or the Comprehensive Insurance Cover (if applicable).
9.3 Eddy Leasing Limited, its Partners, and the Insurer shall not be liable for any claim under the Basic Compensation Cover or the Comprehensive Insurance Cover if you are entitled to make a claim under any other insurance policy regarding the matter or circumstance giving rise to such claim.
- **Our Rights to Hold the Goods**
10.1 The Partners have the right to hold your goods (lien) until all money owed under the Contract, including applicable interest, has been paid. This includes costs we have incurred for storage and legal fees.
10.2 If full payment of any amounts owed by you to Eddy Leasing Limited is not received within ninety days, we shall be entitled to sell the goods or deal with them as we deem reasonable and apply any proceeds towards our costs incurred and the money you owe us.
- **Complaints**
11.1 **Complaints About Our Services.**
If you have any complaints about our Services, please contact our Customer Care team, who will strive to review your complaint and take any necessary actions within seven days of receiving the complaint.
You can visit the Citizens Advice website at www.adviceguide.org.uk or call them at 0345 04 05 06 for a summary of your key legal rights.
- **How We May Use Your Personal Information**
12.1 **Your Personal Information.**
We will use the personal information you provide to us:
- To introduce Partners to supply the Transport Services to you and to fulfil the Transport Services explicitly stated as obligations of Eddy Leasing Limited in these Terms;
- To process your payment for the Transport Services;
- If you agreed during the booking process, to provide you with information about similar services that we offer.
Please read our privacy policy to fully understand how we use your data.
12.2 We will only share your personal information with third parties where the law requires or allows us to do so.
- **Other Important Terms**
13.1 **Transferring This Agreement to Someone Else.**
We may transfer our rights and obligations under these Terms to another organisation. Eddy Leasing Limited will ensure that the transfer does not affect your rights under the Contract.
13.2 **Transferring Your Rights.**
You may only transfer your rights or obligations under these Terms to another person if Eddy Leasing Limited agrees to this in advance in writing.
13.3 **Rights Under the Contract.**
The Contract is between you, Eddy Leasing Limited, and our Partner. No other person has the right to enforce any of its terms unless expressly provided for in these Terms.
13.4 **The Law and the Contract.**
Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full effect.
13.5 **Enforcing the Contract.**
If we do not enforce these Terms immediately, or if you breach the Contract and we delay taking action against you, that will not prevent us from taking action against you at a later date.
13.6 **Applicable Laws to the Contract.**
These Terms are governed by English law, and you can only bring legal proceedings in the English courts.
Eddy Leasing Limited is trading as Eddy Van Man and eddyvanman.com.
We reserve the right to use independent contractors at our discretion.
When we refer to a Partner we are referring to an independent operative. They run their own business and have their own insurance and licenses, which can be supplied to the customer on request.
We will make every effort to deliver services on the scheduled removal dates; however, there may be delays due to circumstances beyond our control. In such cases, we will inform you to arrange a revised collection date as soon as reasonably possible. When we provide you with an estimated time of arrival, this should not be interpreted as a guarantee regarding the exact time we will arrive for the collection.
You must ensure that our Employees or Partners have free and safe access to the location on the premises from which the waste is to be removed. You should also inform us of any special circumstances that may be relevant to our quote or estimate, including but not limited to, if the waste is difficult to access, if any items are large or heavy, if our employees or Partners will be working at height, if the waste is secured, if there may be a dispute regarding whether the waste can be cleared, or if we cannot park free of charge outside the premises where the waste is to be collected. If you fail to do so, or if you provide incomplete or inaccurate information or instructions, we may cancel the collection at any time, either upon arrival at the site or by giving you notice, or we may impose an additional charge to cover any extra work or costs required.
If we attend the premises in your absence, you agree to provide us with reliable means to contact you and to take payment before the collection proceeds. Failure to do so may result in the collection failing, in which case Eddy Leasing Limited will not be held liable for any loss or damage incurred.
All our Partners and employees are authorised to take payment on completion.
You confirm that you have the full authority to allow us to collect and dispose of the waste. You agree to indemnify us against any costs or expenses we incur from any third party due to your lack of authority to clear the waste, including any containers.
If we detect or suspect the presence of asbestos, syringes, drug paraphernalia, or other hazardous materials on site, we may, at our sole discretion, vacate the premises immediately and will not be responsible for further collection and disposal. In such situations, you will still be fully liable to pay for our attendance in full and for any waste already removed.
If we need to engage expert services to remove materials already loaded onto our trucks or that have been dumped at a transfer station, we reserve the right to charge you for such services if we were unaware of the presence of any hazardous substances at the time of removal. You shall indemnify us against any costs or expenses we incur from any third party as a result of transferring hazardous materials to a transfer station without prior knowledge of such materials.
Any sharp or dangerous objects, such as knives and broken glass, should be stored separately in an appropriate container by you before our arrival for collection. Under no circumstances should sharp objects be stored in bags.
**Payment and Price**
All prices are including VAT
Our primary pricing method involves taking a £25 deposit and then giving an estimate for the clearance job. On arrival the waste to be collected will be inspected and a judgement will be made on the weight and types of materials to be cleared and this will determine the final price. As a general rule we try to charge the same as skip prices.
The £25 deposit is an attendance fee and will be charged at the time of booking. In consideration of this payment, a vehicle will attend the site where the waste is located; however, this payment does not guarantee that any work will be performed. This fee is for attendance only, and no waste removal is included.
Final payment must be made at the time of collection unless the work is being carried out on behalf of an account holder or a prior agreement has been made. The final payment should be made to our Partner or employee who is collecting the waste. If payment is not made, any collected waste may be returned to the producer. Payments not made within 14 days of the collection date or on the due date for account holders will incur an administration fee of £40. We reserve the right to charge interest on any unpaid balance at a rate of 8% above the base rate as set from time to time by The Bank of England. We do not assume ownership of any collected waste until payment for the collection has been made and a transfer note has been provided to the customer.
We may invoice you at any time after we have provided the services. Invoices must be paid within 30 calendar days of the invoice date unless a prior agreement has been made. Invoices to customers without a prior credit account arrangement with Eddy Leasing Limited are due upon receipt.
Timeliness of payment for our invoices is essential to the contract.
You shall pay all amounts due in full without any deductions or withholdings except as required by law, and you shall not assert any credit, set-off, or counterclaim against us to justify withholding payment of any such amount in whole or in part. If any amount becomes overdue by more than 7 days, we reserve the right to demand immediate payment of all amounts due, regardless of the invoice due date.
**Cancellations and Charges**
We may, at our discretion, refund the attendance fee if you wish to cancel a booked collection, provided such a request is received at any time on the business day before the scheduled collection date by email to nigel@eddyvanman.com or by calling our customer support 01275 261 023.
If you are deemed to be contracting as a “consumer,” you will also have the right to cancel a booking at any time up to the end of fourteen days after the contract is concluded, subject to the following provisions:
(a) You do not have the right to cancel the contract if our services begin with your agreement before the end of the fourteen-day cancellation period. Your agreement is assumed if we are required to carry out our work within this period.
(b) To exercise the statutory right of cancellation, you must provide us with written notice.
If we are unable to remove any items from the premises because they are too large to fit through the doorways, and if we agree, at our discretion, to attempt to dismantle the item (e.g., removing legs from tables) to facilitate removal, and we are still unable to do so, we will not be responsible for reassembling such an item.
If, in our Employee or Partners sole judgement, the weight of the collection exceeds the legal weight allowance of the van, then we can decline the job or charge extra for making additional trips.
"Difficult waste" (including but not limited to fridges and car tires) will be charged at the rates displayed on the Company’s website from time to time.
**Limitation of Liability**
Eddy Leasing Limited will not be liable for the implied legality of any service we carry out. No opinion or advice provided by any Eddy Leasing Limited employees or Partners or agent should be relied upon for assessing legal compliance. By carrying out any service as instructed by a customer, we do not warranty the legality of the service in any manner. The customer should ensure that any instructions given to us are lawful and agree to indemnify Eddy Leasing Limited against any losses or liabilities arising from disputes regarding property or any other legal issues.
This clause does not exclude or limit our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any breach of obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
Subject to the above, under no circumstances shall we be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, indirect or consequential loss arising under or in connection with the contract; and (b) our total liability to you for all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the price of our services under the relevant contract.
Due to the nature of the service, we cannot guarantee that no damage to property will occur during the clearance process. The customer should inspect the work area once our clearance is complete and notify the team of any damage before they leave the site. Any such damage must also be reported in writing to Eddy Leasing Limited within 7 days of the site clearance completion. We will not accept liability for any damage not reported within this timeframe.
**Events Outside Our Control**
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-occurrence, omission, or accident beyond our reasonable control and includes, but is not limited to, the following: (a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war; (b) fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; (c) impossibility of using railways, shipping, aircraft, motor transport, or other means of public or private transport; (d) impossibility of using public or private telecommunications networks.
Our obligations under these Terms are suspended for the duration of the Force Majeure Event, and we will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to an end or to find a solution by which our obligations under these Terms can be fulfilled despite the Force Majeure Event.
**Termination**
We may terminate the arrangement between us at any time.
Termination will not affect either party’s outstanding rights or duties, including our right to recover any money you owe us under these Terms.
**Assignment**
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not unreasonably withhold. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.
**Notices**
All notices sent by you to us must be addressed to Eddy Leasing Limited, Unit 11 The Hub, Nobel Way, Birmingham, B6 7EU, or emailed to info@eddyleasinglimited.com. We may give notice to you at either the email or postal address you provide at the time of booking. Notices will be deemed received and properly served 24 hours after an email is sent or three days after the date a letter is posted. To prove service of any notice, it is sufficient to prove, in the case of a letter, that it was properly addressed, stamped, and placed in the post, and in the case of an email, that it was sent to the specified email address of the recipient.
**Data Protection**
We will only use the personal information you provide to us to deliver the services or to inform you about similar services we provide, unless you inform us that you do not wish to receive this information.
You acknowledge and agree that we may pass your details to credit reference agencies.
You acknowledge that we may share your data with any party listed in our registration as a data controller in full compliance with all aspects of the Data Protection Act.
**General**
If any court or competent authority determines that any provisions of these Terms are invalid, unlawful, or unenforceable to any extent, that provision will be deemed only to that extent not to form part of this agreement, while the remaining provisions will continue to be valid to the fullest extent permitted by law.
If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean we have waived such rights or remedies, nor will it mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly state that it is a waiver and we notify you in writing.
A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
These Terms shall be governed by English law, and both you and we agree to the exclusive jurisdiction of the English courts.
