Terms & Conditions
We aim to be as
transparent as possible with all our customers, so we would like to highlight
clause 8, which outlines the liability of Eddy Leasing Limited and our Partners
to you, particularly where it may be limited.
- **These
Terms**
1.1 **What These Terms Cover.**
These are the terms and conditions (Terms)
under which we, on behalf of our Partners, agree to provide Transport Services
to you and supply Booking Services to you as a Private Customer.
1.2 **Why You Should Read These
Terms.**
Please read these Terms carefully before you
submit your booking to Eddy Leasing Limited trading as Eddyvanman.com or Eddy
Van Man. These Terms explain who Eddy Leasing Limited is, our Booking Services,
the Transport Services provided by our Partners, the contract between you and
Eddy Leasing Limited, and the contract between you and our Partners.
1.3 **Definitions Used In These
Terms.**
- **Additional Domestic:** Domestic
Transport Services provided within the United Kingdom, including ferry or water
crossings.
- **Eddy Leasing Limited/Our/Us/We:** Refers
to Eddy Leasing Limited, eddyvanman.com and Eddy Van Man with further details
outlined in clause 2.1. Eddy Van Man and
eddyvanman.com are trading names of Eddy Leasing Limited.
- **Eddy Leasing Limited Quote / estimate:**
The quote / estimate provided to you by Eddy Leasing Limited as per clause
2.5.1, along with any additional charges specified in clause 2.5.4.
- **Eddy Leasing Limited Site:** Our
website, located at eddyvanman.com.
- **Booking:** The acceptance of your
Booking Request by Eddyvanman.com.
- **Booking Request:** The request for
Transport Services created by completing and submitting a Booking Request
Form.
- **Booking Request Form:** The listing
process on the eddyvanman.com Site which you will complete and submit to
provide us with the necessary information to generate your Eddyvanman.com quote
or estimate.
- **Booking Services:** Our provision of our
website and booking technology, connecting you to our Partners and enabling you
to book Transport Services.
- **Comprehensive Inventory List:** A
complete list of all items and inventory to be transported by us or our
Partners.
- **Contract:** A binding agreement formed
between you and us (in our own capacity) for the provision of the Booking
Services and us on behalf of our Partner for the Transport Services, once we
accept your Booking Request, provide you with an Eddyvanman.com Quote or
estimate, and you confirm your intention to proceed with a Price or estimate Option.
- **Customer Care Team:** Our dedicated
Customer Care Team, details of which can be found in clause 2.2.
- **Domestic:** Domestic Transport Services
provided within the United Kingdom, excluding any travel that involves crossing
water (including ferry crossings).
- **Edit:** An edit refers to any amendment,
change, or exclusion of the chosen service related to the delivery of the
Transport Services, including but not limited to dates, timeslots, contact
details, addresses (Collection and Delivery), floor or level, items to be
delivered, items to be collected, item dimensions and details, or special
instructions.
- **Job Sheet:** The document
provided as confirmation that the Transport Services were completed and that
the Services were provided to a satisfactory standard.
- **Partner/Partners:** Transport providers
who agree to provide the Transport Services to you under the terms of the
Contract and for whom Eddy Leasing Limited acts as an agent.
- **Price:** The amount payable by you to us
(on behalf of our Partner) for the Transport Services based on acceptance of a
specific Price Option, along with any agreed amendments.
- **Price Options:** The Estimate Options
provided to you in accordance with clause 2.5.1.
- **Private Customer:** You are a Private
Customer if you are an individual entering into an agreement for the provision
of the Services, primarily for personal use and not for business purposes.
- **Services:** The Transport Services or
the Booking Service, as applicable.
- **Transport Services:** The services
provided by our Partners for transporting your goods by road.
- **Urgent Booking:** A Booking made with
less than forty-eight hours’ notice.
- **Van Size:** Refers to the option on the
Booking Request Form for selecting the size of van required to transport your
goods based on your calculations, in addition to a Comprehensive Inventory
List.
- **Volume Size:** Refers to the option on
the Booking Request Form that allows you to specify the volume of goods to be
transported, in cubic meters or cubic feet, in addition to a Comprehensive
Inventory List.
A reference to writing or written includes
email, live chat, and post.
- **Information
About And How To Contact Eddy Leasing Limited**
2.1 **Who We Are.**
We are Eddy Leasing Limited, a company
registered in England and Wales. Our company registration number is 13399666,
and our registered office is 56 Shaftsbury Close, Nailsea, BS48 2QJ. Our
registered VAT number is GB 431352627.
2.2 **How To Contact Us.**
You can reach our Customer Care Team
by:
- Telephone: 01275 261017 or 07742791139
- Post: Eddy Leasing Limited, 56 Shaftsbury
Close, Nailsea, BS48 2QJ - Email:
eddy@eddyvanman.com
- Visiting eddyvanman.com
2.3 **How Eddy Leasing Limited Will Contact
You.**
If we need to contact you, we will do so by
telephone, in writing to the email or postal address provided on your Booking
Request Form, by text message, or via WhatsApp to the mobile number you
provided.
2.4 **Private Customers.**
As a Private Customer, when you enter into a
Contract with Eddy Leasing Limited, it will be based on our role as the
Partner’s agent for contracting Transport Services. This means we are not
responsible for providing the Transport Services and have no liability for
them. Eddy Leasing Limited is entitled and authorised by our Partners to enter
into this Contract on their behalf and arrange the Transport Services as their
agent. This Contract outlines the terms between you and the Partner. For acting
as an agent, we retain the difference between the Price paid by you and the
price charged by the Partner.
You acknowledge and accept that Eddy Leasing
Limited does not provide Transport Services directly to Private Customers and
that by offering a Booking Service to connect you to Partners, we are merely
acting as an agent (and intermediary) between you and our Partner.
2.5 **The Eddy Leasing Limited Quote or
estimate.**
As part of the Booking Service, Eddy Leasing
Limited will provide you with an estimated Price. The final price may vary
depending on how much is loaded into the van and any complications loading and
unloading at the other end.
Unless otherwise agreed
in writing, Transport Services are charged at an hourly rate of £75 per hour
for one man and a van, or £110 per hour for two men.
Eddy Leasing Limited will accept amendments
up to forty-eight hours before the Transport Services are needed; however, you
may incur additional charges for such changes. If, upon arrival at the address
you provided, the Partner cannot access the premises and you are unreachable by
telephone (using the number you provided), the Partner may, at their
discretion, cease provision of the Transport Services and/or cancel them if
access is not gained within 15 minutes. In this case, you will not be entitled
to a refund, and any outstanding sums for Services not yet paid will become
immediately due.
For amendments made less than forty-eight
hours before the Transport Services are required and that we can accommodate,
you will incur additional charges.
If our Partner arrives at the final delivery
destination and cannot deliver the goods within thirty minutes, Eddy Leasing
Limited or our Partners shall be entitled to charge a storage fee of £20 per
day. If the goods remain in our possession after ninety days, we may sell them
or handle them as we see fit.
Additional charges may apply if the
Transport Services booked differ upon the Partner's arrival. If the Transport
Services required are significantly different from those in the Booking Request
Form, the Partner may terminate the Contract.
Fees or taxes payable to any government
agencies (if moving goods abroad), customs duties, or port storage charges are
not included in your quote. Neither Eddy Leasing Limited nor the Partner is
responsible for such costs.
Any additional charges incurred under these
Terms, if not already paid, shall be due five days from the date the Transport
Services were provided.
If you have questions or wish to discuss any
additional charges mentioned, please contact our Customer Care team.
2.6 **If Eddy Leasing Limited Does Not
Accept Your Booking Request.**
If Eddy Leasing Limited cannot find a
Partner to undertake the Transport Services or if a Partner decides not to
accept your Booking Request, you will be notified as soon as possible in
writing or by telephone. As part of the Booking Service, Eddy Leasing Limited
will make reasonable efforts to find another Partner to undertake the Transport
Services on your behalf. Acceptance of your Booking Request is at the
discretion of Eddy Leasing Limited and/or its Partner.
- **Services and Our
Contract With You**
3.1 **Your Booking.**
As part of the Booking Services, Eddy
Leasing Limited will provide you with Price Options based on your requirements
as stated in the Booking Request Form. The information you provide is used to
generate the Price Options; any alterations may affect the Price. Accepting a
particular Price Option that suits your needs and providing Eddy Leasing
Limited with your payment details creates a contract between you, Eddy Leasing
Limited, and our Partner (Contract) and grants us the authority to confirm to
the relevant Partner that you have accepted the Price Option and they will
undertake the Transport Services for you at the agreed Price.
3.2 **Services.**
The Partner will arrive at the address you
provided on the agreed date in your Booking or any subsequent date and time
notified by you to us, and we confirm their acceptance of that change. Please
note that any proposed changes to the date and time of the Transport Services
may result in a change to the Price, which will be communicated to you before
the Services are provided.
The Partner will load and deliver only the
goods specified in the Comprehensive Inventory List. Neither Eddy Leasing
Limited nor the Partner is liable for goods loaded that were not included in
your Comprehensive Inventory List or for miscalculations regarding Volume Size
or Van Size on your Booking Request Form.
If you wish to make any changes to the
Booking, including on the day of the Transport Services, all payments must be
made to the partner on completion. In accordance with Clause 6.1. Our Partners
are authorised to accept payments directly.
The Partner will deliver your goods in the
same condition they were in when packed or made ready for transport. If the
Partner fails under this clause, please see clause 8 for information on
liability for loss or damage. If you reasonably believe that damage to your
goods was caused by the Partner, written notification with evidence of the
damage must be provided within seven days of completion of the Transport
Services. Outside this timeframe, neither Eddy Leasing Limited nor the Partner
is liable. Our liability and that of our Partner is determined in accordance
with clause 8(e).
The Price Options will include moving costs,
driver costs, and fuel unless stated otherwise. Please review the edyvanman.com
site. or contact our Customer Care Team for details of additional services and
pricing.
Eddy Leasing Limited reserves the right for
environmental reasons to deliver goods in a van containing other customers
goods to pool resources and limit pollution.
Any estimated delivery times or live
tracking information provided by Eddy Leasing Limited or a Partner is for
guidance only and should not be relied upon.
3.3 **Services Eddy Leasing Limited Does Not
Provide.**
Eddy Leasing Limited will not do anything
that could endanger our Partners. For instance, our Partners will not enter
premises unless properly lit, floored, and with safe access.
To adhere to permits and insurance, Partners
will not transport animals or people unless agreed in writing by Eddy Leasing
Limited prior to your Booking Request being accepted.
Partners will not undertake any tasks for
which they lack the necessary qualifications.
Partners will not transport illegal, stolen,
or dangerous goods, including items that present potential danger to our
vehicles or staff, or require special knowledge or equipment for transport.
They reserve the right to destroy, dispose of, and charge you for any costs
incurred if they transport such goods without their knowledge, and will report
them to the relevant authorities as required.
Partners will only transport goods requiring
special licences or permissions if you provide all necessary documentation.
Advance warning and written agreement are required to transport such goods.
Neither Eddy Leasing Limited nor its Partners will accept liability for loss or
damage to these goods, and you will be liable for any loss suffered by Eddy
Leasing Limited or the Partners for transporting such goods without prior
written agreement. You will indemnify Eddy Leasing Limited fully for any
charges, expenses, damages, or penalties claimed against us or our Partners.
Eddy Leasing Limited or its Partners may, at our/the Partner’s sole discretion,
destroy or dispose of such goods, and you will be liable for any associated
costs.
Neither Eddy Leasing Limited nor its
Partners will store goods other than as stated in clause 8.8 and clause 10
unless previously agreed in writing at the time of Booking or subsequently
agreed by Eddy Leasing Limited. Additional charges apply for storage, varying
by duration.
Partners will not dismantle or assemble
furniture unless previously agreed in writing at the time of Booking or
subsequently agreed by Eddy Leasing Limited.
Partners will not disconnect, reconnect,
dismantle, or reassemble appliances, fixtures, fittings, or equipment unless
previously agreed in writing at the time of Booking or subsequently agreed by
Eddy Leasing Limited.
Partners will not take up or lay carpet or
other floor coverings.
Partners will not move planters or large
outdoor pots unless agreed in writing at the time of Booking or subsequently
agreed by Eddy Leasing Limited.
Partners will not move aerials or satellite
dishes unless agreed in writing at the time of Booking or subsequently agreed
by Eddy Leasing Limited.
For clarity, our Partners are not obligated
to provide Services for more than 9 hours per day. It is at their discretion to
do so, ensuring the safety and well-being of their staff and compliance with
applicable legislation.
3.4 **Additional Services.**
For further details and to book additional
services, please visit the eddyvanman.com Site or contact our Customer Care
team at eddyvanman.com. If you book additional services, they will be covered
by these Terms.
3.5 **The Service Provider.**
The Services will be provided by one of the
Partners. The Partners are approved by our dedicated Partner management team
and assessed by Eddy Leasing Limited for suitability and eligibility.
- The Partner or
operatives or Eddy Leasing Limited reserve the right to say when the
weight limit of the van has been reached.
In most cases the total weight limit is 3.5tons which normally
means 1 ton of weight can be loaded into the van after which the van would
be overweight and illegal to drive. This means that although the Customer
might have booked a full van load it might not be possible to load all the
items into the van especially if they are very heavy. For the avoidance of
doubt, neither Eddy Leasing Limited nor the Partner guarantees that all
items will fit in the van, whether by weight or by volume, and there is a
maximum load limit of 1 ton.
- **Services Outside
of the United Kingdom**
5.1 In addition to all
other applicable terms, you must adhere to the provisions of this clause
5.
5.2 You must, at your
own expense, obtain all necessary documents, permits, permissions, licences,
and customs documents required for us to carry out the Transport Services
needed.
5.3 Eddy Leasing
Limited’s Partners will not transport any goods that require a special licence
or government permissions for export and/or import. Please refer to clause 8,
especially clause 8.4, for limitations on liability.
5.4 The Eddy Leasing
Limited Quote will include an estimated time for transit. Times may vary while
goods are being transported. Eddy Leasing Limited will keep you informed of any
significant changes but will not be liable for any loss or damage resulting
from delays in transit times unless they are due to Eddy Leasing Limited or the
Partner’s negligence.
- **Customer
Obligations**
6.1 By entering into
the Contract, you must comply with the following obligations. If you fail to
meet these obligations, neither Eddy Leasing Limited nor the Partner is liable
for any losses incurred.
- You must ensure that
all transported goods belong to you and that you have permission to transport
them if anyone else has a legal interest in those goods.
- You must provide Eddy
Leasing Limited with your current phone number and email address. If these
details change, you must inform us immediately. Accurate addresses for pickup
and delivery locations are mandatory.
- You are responsible
for making suitable parking arrangements for the Partner’s vehicles at your own
expense. This includes, but is not limited to, suspended bays, parking permits,
width restrictions, and parking distances from your premises. You will fully
indemnify the Partner for any fines or penalties incurred due to your failure
to make these arrangements.
- Inform Eddy Leasing
Limited in advance of the number of floors at both the pickup and delivery
locations and whether service lifts are available.
- Accessibility
information for both pickup and delivery locations is mandatory at the time of
Booking. This includes information such as attic conversions, spiral
staircases, and the widths of doors and windows.
- You must be present
or represented during the collection, loading, unloading, and delivery of your
goods.
- Upon delivery, the
Partner will ask you to sign the Job Sheet document to say delivery has been
made. Or provide you with a Job Sheet detailing the goods collected,
transported, and delivered. You will be
required to sign the Job Sheet to confirm that the Transport Services were
provided satisfactorily.
- Fridge freezers must
be defrosted (Eddy Leasing Limited and its Partners are not liable for their
contents), and all other appliances must be completely dry with no residual
fluid.
- All furniture must be
empty unless an additional packing service has been booked.
- An accurate list of
goods for transportation is required (Comprehensive Inventory List). Amendments
can be made, but additional charges may apply as per clause 3.4. If you choose
the Van Size or Volume Size option when making your Booking, and the goods
exceed the agreed Volume Size or Van Size, additional costs will apply.
- All goods must be
suitably packed before the Partner arrives. A full packing service is available
at an additional cost. Please visit the eddyvanman.com Site or contact our
Customer Care Team for details of the additional costs.
- When completing the
booking online you will be asked to pay a £50 deposit. The remaining balance
must be paid in full to the Partner (the driver) on completion of the Transport
Services, before the Partner leaves the delivery address. Payment of the £50 deposit is made directly to Eddy Leasing Limited
acting as an agent on behalf of the Partner for the Transport Services.
- You can request copy
invoices from Eddy Leasing Limited.
- **Cancellation
& Postponement**
7.1 **Consumer's
Statutory Cancellation Right.**
The Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013 do not
apply to service contracts for the transport of goods on a specific date or
time frame for performance.
7.2 **Postponement
& Cancellation by the Customer.**
If you wish to postpone
or cancel the Contract, please notify us in writing as soon as possible. If you
cancel by telephone, we will send you a confirmation of the cancellation in
writing. All postponement and cancellation charges are as follows:
**Domestic**
- If a Domestic Service
is booked and Eddy Leasing Limited receives notice in writing or by telephone
more than forty-eight hours before the Transport Services are scheduled, there
will be no charge.
- If a Domestic Service
is booked and Eddy Leasing Limited receives notice in writing or by telephone
less than forty-eight hours before the Transport Services are scheduled, you
will incur a charge equal to 50% of the Price.
- If you cancel the
Domestic Service less than twenty-four hours before the Transport Services are
scheduled, you will be charged the full Price. If you paid in full at the time
of Booking, you will not be entitled to a refund.
7.3 **Cancellation by
Eddy Leasing Limited and its Partners.**
If you breach any term
of this Contract, Eddy Leasing Limited and its Partner are entitled to
terminate the Contract.
If the Partner is
unable to perform the Transport Services agreed upon Booking (or if we cannot
find a suitable Partner to undertake the Transport Services), whether due to
their own fault or circumstances beyond our control, Eddy Leasing Limited will
notify you as soon as possible in writing or by telephone.
If you make a Booking,
Eddy Leasing Limited will use reasonable efforts to find an available Partner
as soon as possible. If Eddy Leasing Limited is unable to do so, we are not in
breach of the Contract, and you will be entitled to a full refund.
7.4 **Refunds:**
If Eddy Leasing Limited
or its Partner cancels the Contract in accordance with clause 7.3.1, you will
not be entitled to a refund. If Eddy Leasing Limited or its Partner cancels the
Contract in accordance with clause 7.3.2 or 7.3.3, you are entitled to a full
refund.
If you cancel the
Contract following clauses 7.2.1, 7.2.2, or 7.2.4, any refund due to you will
be processed within five working days of our Customer Care Team receiving your
written request for a refund. Eddy Leasing Limited requires confirmation of your
bank account details within five days of submitting your request via email. The
request must be submitted no later than seven days after you sent notification
of the cancellation of the Contract.
- **Liability for
Loss or Damage**
8.1 Eddy Leasing
Limited shall not be liable to you for any loss or damage to your goods or
premises or any other loss suffered by you arising from the Contract.
8.2 Subject to clause
8.3, the Partner will be liable for any loss or damage to your premises and
goods, provided you provide satisfactory evidence that the damage or loss was
caused by the Partner and not by you or a third party. Their liability to you is
limited as follows:
- If the Partner
damages premises or property other than the goods they are contracted to
transport due to their negligence or breach of contract, they are only liable
for repairing the damaged area.
- The Partner is not
liable for any damage caused to any premises or goods if you disregard the
advice of Eddy Leasing Limited or the Partner regarding the Services.
- You must notify us by
email or telephone as soon as you become aware of any damage caused to your
premises or goods during collection, transportation, or delivery, and no later
than seven days from the date of delivery.
8.3 Neither Eddy
Leasing Limited nor its Partners are liable for:
- Damage caused as a
result of your actions and/or breach of these Terms;
- Perishable items,
including but not limited to food and drink;
- Damage caused by
moths, vermin, or any other infestation;
- Damage caused by
fire, beyond any insurance coverage;
- Damage to any
furniture packed and/or unpacked by you or a third party;
- Normal wear and
tear;
- Goods loaded and/or
unloaded against the advice of Eddy Leasing Limited or the Partners;
- Damage to any goods
or premises not caused by us or the Partners;
- Damage to goods or
premises caused by you or a third party during packing, loading, or
unloading;
- Eddy Leasing
Limited’s Partners do not transport live animals or plants unless agreed and
arranged appropriately at the time of booking. Eddy Leasing Limited’s Partner
is not liable for harm caused to live animals or plants transported with or
without our knowledge;
- Damage to your
electrical goods (unless you can provide evidence that such damage was due to
the Partner’s negligence);
- Loss incurred if any
of your goods were already damaged or had an inherent defect;
- Damage to fragile or
susceptible items, including but not limited to breakage, internal spoilage,
leakage, or malfunction;
- Damage to collections
or documentation, including but not limited to stamps, coins, gemstones, share
certificates, and property deeds;
- Personal items,
including but not limited to jewellery, handbags, clothing, and hats, unless
properly packed and included in the Comprehensive Inventory List;
- Any business loss if
you are a Private Customer;
- Loss or damage
occurring after the goods have been delivered to you or your
representative;
- Loss or damage not
caused by us or our Partners, employees, subcontractors, or agents;
- Loss that is not
reasonably foreseeable; or
- Damage to goods held
by us or our Partners in accordance with clause 8.9 and clause 10.
If you decide to assist
the Partner with moving, packing, loading, or unloading any goods, or travel
with the Partner in a vehicle, you do so entirely at your own risk, and neither
the Partner nor Eddy Leasing Limited will be liable for any loss, damage, or
personal injury incurred as a result of such actions, save as set out in clause
8.7.
8.4 Subject to clauses
8.7 and 9, the Partner’s total liability to you for all claims related to the
Contract is limited to £250 (two hundred and fifty pounds).
8.5 **Transit Outside
of the United Kingdom.**
If you require Services
outside of the United Kingdom, in addition to the liability provisions in
clauses 8.1 to 8.4 (inclusive), neither Eddy Leasing Limited nor its Partners
are liable for any goods confiscated, seized, removed, or damaged by customs authorities
or any other government agency unless such damage, confiscation, seizure, or
removal was due to the Partner’s negligence or breach of contract.
8.6 **Events Outside of
Our Control.**
Neither Eddy Leasing
Limited nor its Partners are liable for any damage or loss if any of the
following occur:
- Acts of God,
including but not limited to floods, droughts, earthquakes, or other natural
disasters;
- Epidemics or
pandemics;
- Acts of war, threats
or preparations for war, riots, nuclear or chemical containment, changes in law
or actions taken by a government or public authority, building collapses,
fires, explosions, or accidents, and any labor or trade disputes, strikes, industrial
actions, or lockouts;
- Delays in
transit;
- Any events that can
reasonably be considered outside of our control.
8.7 Neither we nor our
Partners will exclude our liability for death or personal injury caused by our
or the Partner’s negligence, fraudulent misrepresentation, or any liability
that cannot be limited or excluded under the laws of England and Wales.
8.8 None of our
employees or subcontractors, other than the Partner who provided the Transport
Services, are independently liable for any loss, damage, misdelivery, errors,
or omissions under the Contract.
8.9 **Delays in
Transit**
If there is a delay in
transit or if Eddy Leasing Limited’s Partner cannot deliver your goods for
reasons not caused by their negligence or breach of Contract, they may store
them. You may, at Eddy Leasing Limited’s discretion, be liable for any storage and
redelivery costs.
Eddy Leasing Limited
will provide you with an estimated time for collection and delivery based on
the information in our possession. Times may vary due to events outside our
control. Neither we nor our Partner will be liable for any loss suffered by you
as a result of this.
8.10 **Vehicle
Breakdown**
In the event of an
accidental or mechanical breakdown of the Partner's vehicle which prevents or
delays completion of the Transport Services, the total liability of Eddy
Leasing Limited and the Partner shall be limited to a refund of any monies paid
by you for the Transport Services. Subject to clause 8.7, neither Eddy Leasing
Limited nor the Partner shall be liable for any other loss, cost, expense, or
inconvenience arising from such breakdown.
- **Insurance**
9.1 Goods transported
by our Partners are covered by a goods-in-transit insurance policy up to a
limit of £30000 per load. Any claim for loss or damage to your
goods will be handled in accordance with the terms, conditions, and exclusions
of that policy. Details of the policy are available on request from our
Customer Care Team.
9.2 You must not take
or fail to take any action or allow anything to happen that would invalidate a
claim under the goods-in-transit insurance policy.
9.3 Eddy Leasing
Limited, its Partners, and the Insurer shall not be liable for any claim under
the goods-in-transit insurance policy if you are entitled to make a claim under
any other insurance policy regarding the matter or circumstance giving rise to
such claim.
- **Our Rights to
Hold the Goods**
10.1 The Partners have
the right to hold your goods (lien) until all money owed under the Contract,
including applicable interest, has been paid. This includes costs we have
incurred for storage and legal fees.
10.2 If full payment of
any amounts owed by you to Eddy Leasing Limited is not received within ninety
days, we shall be entitled to sell the goods or deal with them as we deem
reasonable and apply any proceeds towards our costs incurred and the money you
owe us.
- **Complaints**
11.1 **Complaints About
Our Services.**
If you have any
complaints about our Services, please contact our Customer Care team, who will
strive to review your complaint and take any necessary actions within seven
days of receiving the complaint.
You can visit the
Citizens Advice website at www.adviceguide.org.uk or call them at 0345 04 05 06
for a summary of your key legal rights.
- **How We May Use
Your Personal Information**
12.1 **Your Personal
Information.**
We will use the
personal information you provide to us:
- To introduce Partners
to supply the Transport Services to you and to fulfil the Transport Services
explicitly stated as obligations of Eddy Leasing Limited in these Terms;
- To process your
payment for the Transport Services;
- If you agreed during
the booking process, to provide you with information about similar services
that we offer.
Please read our privacy
policy to fully understand how we use your data.
12.2 We will only share
your personal information with third parties where the law requires or allows
us to do so.
- **Other Important
Terms**
13.1 **Transferring
This Agreement to Someone Else.**
We may transfer our
rights and obligations under these Terms to another organisation. Eddy Leasing
Limited will ensure that the transfer does not affect your rights under the
Contract.
13.2 **Transferring
Your Rights.**
You may only transfer
your rights or obligations under these Terms to another person if Eddy Leasing
Limited agrees to this in advance in writing.
13.3 **Rights Under the
Contract.**
The Contract is between
you, Eddy Leasing Limited, and our Partner. No other person has the right to
enforce any of its terms unless expressly provided for in these Terms.
13.4 **The Law and the
Contract.**
Each clause of these
Terms operates separately. If any court or relevant authority decides that any
of them are unlawful, the remaining clauses will remain in full effect.
13.5 **Enforcing the
Contract.**
If we do not enforce
these Terms immediately, or if you breach the Contract and we delay taking
action against you, that will not prevent us from taking action against you at
a later date.
13.6 **Applicable Laws
to the Contract.**
These Terms are
governed by English law, and you can only bring legal proceedings in the
English courts.
Eddy Leasing Limited is trading as Eddy Van Man and eddyvanman.com.
We reserve the right to use independent contractors at our discretion.
When we refer to a Partner we are referring to an independent operative. They run their own business and have their own insurance and licenses, which can be supplied to the customer on request.
We will make every effort to deliver services on the scheduled removal dates; however, there may be delays due to circumstances beyond our control. In such cases, we will inform you to arrange a revised collection date as soon as reasonably possible. When we provide you with an estimated time of arrival, this should not be interpreted as a guarantee regarding the exact time we will arrive for the collection.
You must ensure that our Employees or Partners have free and safe access to the location on the premises from which the waste is to be removed. You should also inform us of any special circumstances that may be relevant to our quote or estimate, including but not limited to, if the waste is difficult to access, if any items are large or heavy, if our employees or Partners will be working at height, if the waste is secured, if there may be a dispute regarding whether the waste can be cleared, or if we cannot park free of charge outside the premises where the waste is to be collected. If you fail to do so, or if you provide incomplete or inaccurate information or instructions, we may cancel the collection at any time, either upon arrival at the site or by giving you notice, or we may impose an additional charge to cover any extra work or costs required.
If we attend the premises in your absence, you agree to provide us with reliable means to contact you and to take payment before the collection proceeds. Failure to do so may result in the collection failing, in which case Eddy Leasing Limited will not be held liable for any loss or damage incurred.
All our Partners and employees are authorised to take payment on completion.
You confirm that you have the full authority to allow us to collect and dispose of the waste. You agree to indemnify us against any costs or expenses we incur from any third party due to your lack of authority to clear the waste, including any containers.
If we detect or suspect the presence of asbestos, syringes, drug paraphernalia, or other hazardous materials on site, we may, at our sole discretion, vacate the premises immediately and will not be responsible for further collection and disposal. In such situations, you will still be fully liable to pay for our attendance in full and for any waste already removed.
If we need to engage expert services to remove materials already loaded onto our trucks or that have been dumped at a transfer station, we reserve the right to charge you for such services if we were unaware of the presence of any hazardous substances at the time of removal. You shall indemnify us against any costs or expenses we incur from any third party as a result of transferring hazardous materials to a transfer station without prior knowledge of such materials.
Any sharp or dangerous objects, such as knives and broken glass, should be stored separately in an appropriate container by you before our arrival for collection. Under no circumstances should sharp objects be stored in bags.
**Payment and Price**
All prices are including VAT
Our primary pricing method involves taking a £25 deposit and then giving an estimate for the clearance job. On arrival the waste to be collected will be inspected and a judgement will be made on the weight and types of materials to be cleared and this will determine the final price. As a general rule we try to charge the same as skip prices.
The £25 deposit is an attendance fee and will be charged at the time of booking. In consideration of this payment, a vehicle will attend the site where the waste is located; however, this payment does not guarantee that any work will be performed. This fee is for attendance only, and no waste removal is included.
Final payment must be made at the time of collection unless the work is being carried out on behalf of an account holder or a prior agreement has been made. The final payment should be made to our Partner or employee who is collecting the waste. If payment is not made, any collected waste may be returned to the producer. Payments not made within 14 days of the collection date or on the due date for account holders will incur an administration fee of £40. We reserve the right to charge interest on any unpaid balance at a rate of 8% above the base rate as set from time to time by The Bank of England. We do not assume ownership of any collected waste until payment for the collection has been made and a transfer note has been provided to the customer.
We may invoice you at any time after we have provided the services. Invoices must be paid within 30 calendar days of the invoice date unless a prior agreement has been made. Invoices to customers without a prior credit account arrangement with Eddy Leasing Limited are due upon receipt.
Timeliness of payment for our invoices is essential to the contract.
You shall pay all amounts due in full without any deductions or withholdings except as required by law, and you shall not assert any credit, set-off, or counterclaim against us to justify withholding payment of any such amount in whole or in part. If any amount becomes overdue by more than 7 days, we reserve the right to demand immediate payment of all amounts due, regardless of the invoice due date.
**Cancellations and Charges**
We may, at our discretion, refund the attendance fee if you wish to cancel a booked collection, provided such a request is received at any time on the business day before the scheduled collection date by email to nigel@eddyvanman.com or by calling our customer support 01275 261 023.
If you are deemed to be contracting as a “consumer,” you will also have the right to cancel a booking at any time up to the end of fourteen days after the contract is concluded, subject to the following provisions:
(a) You do not have the right to cancel the contract if our services begin with your agreement before the end of the fourteen-day cancellation period. Your agreement is assumed if we are required to carry out our work within this period.
(b) To exercise the statutory right of cancellation, you must provide us with written notice.
If we are unable to remove any items from the premises because they are too large to fit through the doorways, and if we agree, at our discretion, to attempt to dismantle the item (e.g., removing legs from tables) to facilitate removal, and we are still unable to do so, we will not be responsible for reassembling such an item.
If, in our Employee or Partners sole judgement, the weight of the collection exceeds the legal weight allowance of the van, then we can decline the job or charge extra for making additional trips.
"Difficult waste" (including but not limited to fridges and car tires) will be charged at the rates displayed on the Company’s website from time to time.
**Limitation of Liability**
Eddy Leasing Limited will not be liable for the implied legality of any service we carry out. No opinion or advice provided by any Eddy Leasing Limited employees or Partners or agent should be relied upon for assessing legal compliance. By carrying out any service as instructed by a customer, we do not warranty the legality of the service in any manner. The customer should ensure that any instructions given to us are lawful and agree to indemnify Eddy Leasing Limited against any losses or liabilities arising from disputes regarding property or any other legal issues.
This clause does not exclude or limit our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any breach of obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
Subject to the above, under no circumstances shall we be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, indirect or consequential loss arising under or in connection with the contract; and (b) our total liability to you for all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the price of our services under the relevant contract.
Due to the nature of the service, we cannot guarantee that no damage to property will occur during the clearance process. The customer should inspect the work area once our clearance is complete and notify the team of any damage before they leave the site. Any such damage must also be reported in writing to Eddy Leasing Limited within 7 days of the site clearance completion. We will not accept liability for any damage not reported within this timeframe.
**Events Outside Our Control**
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-occurrence, omission, or accident beyond our reasonable control and includes, but is not limited to, the following: (a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war; (b) fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; (c) impossibility of using railways, shipping, aircraft, motor transport, or other means of public or private transport; (d) impossibility of using public or private telecommunications networks.
Our obligations under these Terms are suspended for the duration of the Force Majeure Event, and we will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to an end or to find a solution by which our obligations under these Terms can be fulfilled despite the Force Majeure Event.
**Termination**
We may terminate the arrangement between us at any time.
Termination will not affect either party’s outstanding rights or duties, including our right to recover any money you owe us under these Terms.
**Assignment**
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not unreasonably withhold. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.
**Notices**
All notices sent by you to us must be addressed to Eddy Leasing Limited, Unit 11 The Hub, Nobel Way, Birmingham, B6 7EU, or emailed to info@eddyleasinglimited.com. We may give notice to you at either the email or postal address you provide at the time of booking. Notices will be deemed received and properly served 24 hours after an email is sent or three days after the date a letter is posted. To prove service of any notice, it is sufficient to prove, in the case of a letter, that it was properly addressed, stamped, and placed in the post, and in the case of an email, that it was sent to the specified email address of the recipient.
**Data Protection**
We will only use the personal information you provide to us to deliver the services or to inform you about similar services we provide, unless you inform us that you do not wish to receive this information.
You acknowledge and agree that we may pass your details to credit reference agencies.
You acknowledge that we may share your data with any party listed in our registration as a data controller in full compliance with all aspects of the Data Protection Act.
**General**
If any court or competent authority determines that any provisions of these Terms are invalid, unlawful, or unenforceable to any extent, that provision will be deemed only to that extent not to form part of this agreement, while the remaining provisions will continue to be valid to the fullest extent permitted by law.
If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean we have waived such rights or remedies, nor will it mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly state that it is a waiver and we notify you in writing.
A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
These Terms shall be governed by English law, and both you and we agree to the exclusive jurisdiction of the English courts.
